Trust & Safety
Your security is our top priority. Learn how we protect you and how you can protect yourself on the Shiven platform.
Verified Listings
Every property goes through a 25-point verification process. We check ownership documents, RERA registration, and property legality before activation.
Fraud Detection
Our AI-powered fraud detection engine monitors suspicious listing patterns and flags anomalies in real time to protect our users.
Data Protection
Your personal information is encrypted and never sold to third parties. Agents can only contact you if you have expressed interest.
Report & Action
Users can report suspicious listings or behavior in one click. Our safety team responds and acts within 24 hours.
Tips to Stay Safe
Never pay full advance payment without physically visiting the property.
Always verify ownership documents independently through a registered lawyer.
Be cautious of listings priced significantly below market value.
Do not share OTPs, passwords, or sensitive financial information with agents.
Use Shiven's in-app messaging for all communications to maintain a record.
Report any agent who asks to carry out transactions outside the platform.
Report a Problem
Encountered a suspicious listing, fraudulent agent, or unsafe behaviour? Our safety team responds within 24 hours.
Safety Helpline
Available Monday–Saturday, 9 AM to 8 PM IST.
Safety Hotline
1800-419-9099
safety@shiven.com