Privacy Policy
We are committed to protecting your personal information. This policy explains what data we collect, how we use it, and the controls you have.
Information We Collect
Personal identification information (name, email, phone number) provided during registration.
Property search preferences, saved listings, and inquiry history.
Device and usage data including IP address, browser type, and pages visited.
Payment information processed securely through our certified payment gateway (we do not store card details).
How We Use Your Information
To personalise your property search and recommendation experience.
To connect you with relevant agents, brokers, or property owners.
To send you transactional communications and, with consent, marketing updates.
To analyse and improve the functionality and safety of our platform.
Data Security
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
We conduct quarterly security audits and annual penetration testing.
Access to user data is restricted to authorized personnel on a need-to-know basis.
We are ISO 27001 certified and compliant with India's Personal Data Protection Bill.
Your Rights
Right to access the personal data we hold about you at any time.
Right to correct inaccurate or outdated information in your profile.
Right to request deletion of your account and associated data.
Right to withdraw consent for marketing communications via your account settings.
Have a Privacy Question?
Our Data Protection Officer is available to answer any questions about your personal data.
privacy@shiven.com